Customer Care

Delivery Policy

Effective date: 25 July 2026

1. Delivery area and method

CY Clothing delivers orders within South Africa using the delivery method displayed at checkout. The current method and charge are shown before you submit an order.

2. Processing and estimates

We begin processing after the order and cleared payment have been matched. We will communicate the expected dispatch or collection information using the contact details supplied at checkout. Delivery dates are estimates and may be affected by weekends, public holidays, remote-area service, courier disruptions or other circumstances outside our reasonable control.

3. Delivery information

You are responsible for providing a complete address, postal code and working telephone number. Contact us immediately if something is incorrect. Changes may not be possible after dispatch, and reasonable redelivery costs caused by incorrect customer-supplied information may be charged after disclosure.

4. Receiving an order

The recipient may need to provide identification, a collection code or a signature, depending on the delivery provider. Please inspect the parcel on receipt and notify us promptly of visible damage, missing items or an incorrect product.

5. Delays, failed delivery or loss

If an order is delayed, contact us at edmore@veremu.co.za or 062 584 7751. We will investigate with the delivery provider. Where an order is confirmed lost or cannot be supplied, we will provide the remedy required by applicable law.

6. Returns

Return delivery responsibilities depend on the reason for return. See our Refund, Return and Cancellation Policy for details.